Nowadays, to reach the dreamed business success, it is not enough just reaching goals, it is necessary to meet and exceed expectations.
CRM (Customer Relationship Management) is essentially focused on obtaining the highest value from clients, through the way companies communicate with them, how they sell, and how they assist with support or maintenance, as well as through the traditional product means, rate, promotions and the sale spot.
With CRM, companies must acknowledge that the clients make their decisions of purchase based more than only on the product itself, more than just on the price. Clients make their purchases based on their general experience that include product and price, and also sales, service, public image, support and assistance. If the companies can obtain all those factors correctly and consistently they will be rewarded as a trustworthy and profitable client.
We, at Logiphilic Solutions, understand that CRM depends on the factors that go beyond simply technology.
The correct information exchange among the Sales Force, Call Center, Marketing and Sales Management, needs to happen every minute.
Aligned with our CRM solutions, where the contributors, processes and information are connected cohesively to the clients ,
Logiphilic Solutions brings to its clients the following benefits:
- Better client relationship management
- Multiple sales channel development and integration
- Better effectiveness organizing sales, marketing and services
- Up-sell and cross-sell improvement ability
- Larger retention of existing client base
- Products and services Innovation
- Prompt assistance to clients’ needs